18th March 2026
Dear Customer,
We regret to inform you that Zero Fintech Ltd (“Zero”)
the provider of the Zero Sustainable Money App & Personal Account has ceased
trading and will be closing.
Zero App & Customer Service
We aim to keep the Zero App available until 31st
March, but due to reliance on independent 3rd party technology providers, the
Zero App may cease to be available before this date.
We recommend you act straight away and withdraw all
funds from your Zero accounts now.
Zero will provide customer service by email to
help@zero.co.uk until the Zero App ceases
to be available. Zero will no longer be providing telephone customer service
from today.
Zero Personal Account (Digital Wallet) & Debit
Mastercard
Zero is a Program Manager of Transact Payments Limited
for the provision of your Zero Personal Account (digital wallet) and debit card.
Transact Payments will be emailing you today with
further information about your Personal Account and Debit card and how to
withdraw your money and get customer service after Zero closes.
Rest assured, even after Zero closes, your money is
safe and held by Transact Payments and available to withdraw by contacting their
customer service on zero@transactpay.com
Zero Savings Accounts
Zero Planet Safe Saver Accounts are provided by
Bondsmith Savings Ltd with savings deposited at Griffin Bank.
We recommend you use the Zero App to withdraw your
savings to your Zero Personal Account straight away. When the money arrives in
your Zero Personal Account, normally around 1pm next day, we recommend you
withdraw the money from your Zero Personal Account straight away to another bank
account.
In the event that you haven't withdrawn your savings
by around 26th March, Bondsmith will automatically send all balances and
interest back to your Zero Personal Account, but we strongly recommend you
withdraw before then yourself.
Rest assured, that if you haven't withdrawn your
savings before Zero closes, your money will be safe, held by Griffin Bank with
the protection of the FSCS up to £120,000. In this case, you should contact
Bondsmith who will arrange a withdrawal of your savings directly to another bank
account in your name.
Bondsmith Customer Service can be contacted by email
to support@bondsmith.co.uk.
If you are a UK tax payer, you must disclose savings
interest as income in your annual tax return. Please use the Zero App to make a
record of any monthly interest you have received. In the event that you haven’t
done this before the Zero App ceases to be available, you can contact Bondsmith
to request a statement.
Many thanks for supporting Zero and believing in our
important mission.
Our sincere apologies for any inconvenience our
closure may cause you.
Yours sincerely,
The Directors
Zero Fintech Ltd